Shipping and Delivery
How quickly will my order be processed?
If we receive the purchase order by 11am on one work day, we will send it out the same day.
Which countries does KJUS deliver to?
We deliver to the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK, Liechtenstein, Switzerland, Finland and USA. Shipments to the islands and overseas territories of France, Spain, Portugal, Netherlands, UK and Denmark are excluded. Orders must be made through the domain of the respective country.
What are the shipping costs?
We offer complimentary US shipping to all orders above $150 and to all customers with a KJUS account. We also offer express shipping for a cost of $45.
For US orders less than $150 and for guests without a KJUS account, standard shipping is available for $10.
How long does the shipping last?
US orders will be shipped with FedEx; standard shipping will take 4-5 working days while express shipping will take 1-2 working days. (A working day is Monday - Friday).
Packages do not ship from our distribution center on weekends or the following holidays in the US:
New Year’s Day (1st January)
Christmas (25th December)
Which shipping service is used for my order?
US orders will ship with FedEx.
You can also reach KJUS by calling our Consumer / Warranty line at:
M-F 9:00 am to 5:00 pm MT