Extended Holiday Returns: For all orders placed from 11/15/22, returns will be accepted through 1/15/23.
Am I eligible to return an item?
You have 14 days after the day you (or the person you nominated for delivery) receive your order.
How can I return my order?
We make returns simple! Please use the provided FedEx label included in your parcel. The item(s) can be returned with the label either at a FedEx drop-off site or you can schedule a FedEx pickup at FedEx.com.
What should I do if I cannot find the return label?
Please contact our Customer Services team for a new label at 800-848-0468
Do you charge me for a return?
Returns are complimentary; a prepaid return label is included in the order.
When can I expect to receive a credit for my return?
After the returned goods have been received, we will process them within one week; you should receive the credited amount to your account shortly after.
Can I exchange a product?
If you would like to exchange a product, please return the item and place a new order.
You can also reach KJUS by calling us at:
M-F 9:00 am to 5:00 pm MT