Returns

Am I eligible to return an item?

You have 14 days after the day you (or the person you nominated for delivery) receive your order.

 

How can I return my order?

We make returns simple! Please use the provided FedEx label included in your parcel. The item(s) can be returned with the label either at a FedEx drop-off site or you can schedule a FedEx pickup at FedEx.com.

 

What should I do if I cannot find the return label?

Please contact our Customer Services team for a new label at 800-848-0468

 

Do you charge me for a return?

Returns are complimentary; a prepaid return label is included in the order.

 

When can I expect to receive a credit for my return?

After the returned goods have been received, we will process them within one week; you should receive the credited amount to your account shortly after.

 

Can I exchange a product?

If you would like to exchange a product, please return the item and place a new order.

 

Call Us

You can also reach KJUS by calling us at:

(800) 848-0468
M-F 9:00 am to 5:00 pm MT