FAQ

Everything you need to know. Find some more answer to your questions about KJUS in our FAQ section.

Top 3 FAQs

1. What does it cost me to return something?

We include a return shipment label with your order which guarantees free shipping.

2. How can I return the item?

The return label is included in the parcel you receive your order with. The item can be returned with this label.

If your parcel was delivered by DPD, please bring back your return to the next DPD parcel shop. The next parcel shop can be located on www.dpd.com. Just in case, you will find DPD’s phone number on the backside of the return label.

If your parcel was delivered by UPS, please bring back your return to the next UPS parcel shop. You can also have your return picked up at home. Therefore please look up either the next parcel shop or all the information about a home-pick-up on www.ups.com.

 

If your parcel was delivered by Fedex, your parcel can be picked up at home. Therefore please find all information on www.fedex.com.

 

3. Can I exchange a product?

No, unfortunately this is not possible. If you would like an exchange, we ask you to reorder and return the original merchandise.

Questions about cancellation & returns

How can I return the item?

The return label is included in the parcel you receive your order with. The item can be returned with this label.

If your parcel was delivered by DPD, please bring back your return to the next DPD parcel shop. The next parcel shop can be located on www.dpd.com. Just in case, you will find DPD’s phone number on the backside of the return label.

If your parcel was delivered by UPS, please bring back your return to the next UPS parcel shop. You can also have your return picked up at home. Therefore please look up either the next parcel shop or all the information about a home-pick-up on www.ups.com.

 

If your parcel was delivered by Fedex, your parcel can be picked up at home. Therefore please find all information on www.fedex.com.

 

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How can I cancel my order?

We include a cancellation form with the order that includes the order positions. Please make a note by the relevant position the reason for the return. The shipping box can be resealed so that only a small amount of packaging is incurred.

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How much time do I have to return something?

Products must be returned in resalable condition within 14 days. The period of cancellation begins on the day of delivery.

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What does it cost me to return something?

We include a return shipment label with your order which guarantees free shipping.

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Does the merchandise need to be in the original packaging?

Please return us the products in it's original packaging including all labels and stickers.

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When can I expect to receive a credit for my return?

After the returned goods have been received, we will process them within one week and then credit the amount to your account. If there is a high volume of work, it might take up to two weeks.

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Can I exchange a product?

No, unfortunately this is not possible. If you would like an exchange, we ask you to reorder and return the original merchandise.

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Who should I contact if I can’t find my cancellation form?

If you have lost your cancellation form, please contact our customer service. They will then send you a new one per postal service.

onlineshop@kjus.com

 

 

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What should I do if I cannot find the package label?

Please send your request to our customer service. We will send you a new return label.

onlineshop@kjus.com

 

 

 

 

 

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