FAQ
Everything you need to know. Find some more answer to your questions about KJUS in our FAQ section.
Choose your products and use the shopping cart icon to put them in the shopping cart without obligation. You can change or delete the contents of the shopping cart before purchasing.
We ask for your billing address and shipping address at the end. You can purchase as a guest or set up a customer account with just a few steps.
You can check your order once more and finish the purchase by clicking on the "Purchase" icon. Registered customers can also view the status of their orders in their customer accounts under "My orders".
After your order is sent, you’ll receive a confirmation per email. It may take a few minutes. Be sure to also check your spam folder. Make sure that your email address is correct.
No, the products are only yours once you have completed the order.
To place an order over the phone in the US, please call +1 800-848-0468.
For all other locations, we can only accept orders via our website. Should you have any questions, we are pleased to assit you via one of the numbers provided below:
- CH: +41 41 748 08 18
- DE: +49 89 89 659 757
- AT: +43 662 234 566
- GB: +44 141 846 1668
- Europe: +41 41 748 08 08
There is no minimum order value.
The maximum amount that can be ordered is CHF/EUR/USD/GBP 20,000.00.
No, once your order has been completed, you may not change anything. After you have received the products, you have the right to return them.
Please see our sizing chart. There you will find equivalent sizes for international sizes and the exact dimensions of our products. You can measure yourself and find out what size fits you best.
All products which are available at the time of your visit are shown in the product view. Sizes and colors which are not available may not be added to the shopping cart.
Sold-out products can no longer be ordered. Pre-ordering is also not possible.
It is possible as an exception that the KJUS products you ordered can no longer be delivered. If this occurs, we will reimburse your payment. And of course we will notify you promptly.
We show the price of the merchandise in the currency valid in your country of residence as long as this is Euros, US Dollars, Pound Sterling or Swiss Francs. The prices in Euro, Swiss Francs and Pound Sterling includes VAT. US Dollar are without VAT. If your country uses a different currency, we show the price in Euros or US dollars.