FAQ
Everything you need to know. Find some more answer to your questions about KJUS in our FAQ section.
General questions Questions about orders Questions about payment Questions about shipping & delivery Questions about cancellation & returns Questions about customer accounts
What should I do if I have a complaint about a KJUS product?
Please visit the retailer you purchased the item from. Make sure you clean the item before you bring it in and keep the receipt. The retailer will send the item to our dedicated repair service where an expert will inspect it. They aim to have it back with you within two weeks. If you purchased the item on our KJUS online shop, please contact onlineshop@kjus.com (for Europe) or onlineorders.na@kjus.com (for America)
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