FAQ

Everything you need to know. Find some more answer to your questions about KJUS in our FAQ section.

How can I return the item?

You have 14 days after the day you (or the person you nominated for delivery) receive the goods in your order. Unless you are in the UK, the return label is included in the parcel you receive your order with. The item can be returned with this label.

If you are in the UK, initiate your return by visiting our UPS portalOnce you enter the required information, you can print the pre-paid return label and deposit the parcel at your nearest UPS parcel shop.


 

If your parcel was delivered by DPD, please bring back your return to the next DPD parcel shop. The next parcel shop can be located on www.dpd.com. Just in case, you will find DPD’s phone number on the backside of the return label.

If your parcel was delivered by Fedex, your parcel can be picked up at home. Therefore please find all information on www.fedex.com.

If your parcel was delivered by DHL, please bring back your return to the next DHL parcel shop. The next parcel shop can be located on www.dhl.com. Print your own return label with the link in your shipping confirmation email

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