FAQ
Everything you need to know. Find some more answer to your questions about KJUS in our FAQ section.
If we receive the purchase order by 11am on one work day we will send it out the same day.
This depends on the country of destination. Usually, the shipping time is between one to a maximum of 4 working days. It is also possible to select express delivery which means your package will usually be delivered the next working day (Monday - Friday).
Packages do not ship from our distribution center on weekends or the following holidays:
Europe:
New Year’s Day (1st January)
6th January
Good Friday
Easter Monday
Labor Day (1st May)
Ascension Day
Whit Monday
Corpus Christi
Assumption Day (15th August)
Day of German Unity (3rd October)
All Saints Day (1st November)
Christmas (24th - 26th December)
United States:
New Year’s Day (1st January)
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas (25th December)
We deliver to the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK, Liechtenstein, Switzerland, Finland and USA. Shipments to the islands and overseas territories of France, Spain, Portugal, Netherlands, UK and Denmark are excluded. Orders must be made through the domain of the respective country.
We work with UPS, DPD and FedEx. The shipping company we work with depends on the country of destination.
We ship free to all EU-orders above 135.- €/ 150.- CHF/ $ 150. However, if you would like express delivery, you will be charged according to the express surcharge shown for each country at the side.
The following shipping costs are due for UK-orders and orders less than 135.- €/ 150.- CHF/ $ 150.
Delivery Country | Standard Shipping | Delivery Cost | Delivery Time | Express Shipping | Delivery Cost | Delivery Time |
Switzerland | DPD | 11,00 CHF (Free standard delivery on orders over 150 CHF) | 2 Working days | |||
Liechtenstein | DPD | 11,00 CHF (Free standard delivery on orders over 150 CHF) | 2 Working days | FEDEX | 45,00 CHF | 1-2 Working days |
Germany | DPD, DHL | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 1-2 Working days | DPD EXP. | 20,00 EUR | 1 Working day |
Austria | DPD | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 2-3 Working days | FEDEX | 45,00 EUR | 1-2 Working days |
Belgium | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 1-2 Working days | FEDEX | 45,00 EUR | 1 Working day |
Netherlands | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 1-2 Working days | FEDEX | 45,00 EUR | 1 Working day |
Luxembourgh | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 1-2 Working days | FEDEX | 45,00 EUR | 1 Working day |
France | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 2 Working days | FEDEX | 45,00 EUR | 1-2 Working days |
Italy | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 2-3 Working days | FEDEX | 50,00 EUR | 1-2 Working days |
Spain | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 3 Working days | FEDEX | 50,00 EUR | 1-2 Working days |
Portugal | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 4 Working days | FEDEX | 50,00 EUR | 1-2 Working days |
Great Britain | UPS | 9,50 GBP | up to 5 Working days | UPS | 9,50 GBP | up to 5 Working days |
Ireland | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 3 Working days | FEDEX | 50,00 EUR | 1 Working day |
Denmark | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 2 Working days | FEDEX | 45,00 EUR | 1 Working day |
Sweden | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 2-3 Working days | FEDEX | 50,00 EUR | 1-4 Working days |
Poland | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 2 Working days | FEDEX | 50,00 EUR | 1-2 Working days |
Finland | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 2 Working days | FEDEX | 50,00 EUR | 1-2 Working days |
Czech Republic | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 2 Working days | FEDEX | 65,00 EUR | 1 Working days |
Slovenia | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 3 Working days | FEDEX | 65,00 EUR | 1-2 Working days |
Slovakia | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 3 Working days | FEDEX | 65,00 EUR | 1-2 Working days |
Hungary | UPS | 7,50 EUR (Free standard delivery on orders over 135 EUR) | 3 Working days | FEDEX | 65,00 EUR | 1-2 Working days |
USA | FEDEX | 10,00 USD (Free standard delivery on orders over 150,00 USD) | 4 Working days | FEDEX | 45,00 USD | 1-2 Working days |